FAQ's

• My company has a logo, how do you get that on a shirt?

All we need is a j-peg, bit-map or other Microsoft friendly image. From there we can re-create the logo into an embroidery file to use in our embroidery machines. This process is called “digitizing”.

• If I have my logo as a jpeg, can you use that to make my shirts?

A j-peg file is fine to create an embroidery file however, for screen-printing, vector art is required. Vector art such as adobe illustrator or corel allows for colour separation, a requirement for screen-printing or “silk screening”. If vector art is not available, we can assist you in this process.

• Am I better to bring you the clothing I want embroidered or can you get it?

Part of our service is the sourcing of product. Just let us know what your looking for and we can come back to you with options based on volume and price point.

• What kind of clothing looks the best when embroidered?

Solid colour clothing, when embroidered, looks best. When the item being embroidered has a pattern, fabric variations or colour variations, sometimes the embroidery is lost, especially if the embroidery is just text with no fill areas.

• Is there a minimum number of items to be embroidered at one time?

Our minimum order for any particular product is 10 units.

• Can you get uniforms for my employees?

Yes, we have access to suppliers who specialize in this area.


• I am in Toronto, can you send my product my courier?

Absolutely! We have access to all major courier companies such as UPS, Fed-Ex, Canpar and Purolator.

• How do you expect payment?

Until our new customers are established, we expect payment upon pick up and/or delivery. Established customers do have negotiated payment terms. We only except cheques.